Frequently Asked Questions
General Information
What is the purpose of Seeker?
Seeker helps users search for stolen items on websites selling second-hand goods and in second-hand retail stores.
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How does the service work?
Users input details of their stolen item, including date, time, and location. Our technology will automatically search for a set amount of time-based on the selected package.
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How does the technology work?
Seeker uses data crawlers to scrape websites and can trawl through thousands of items daily across multiple sites, looking for your stolen valuables. It searches and matches the following categories:
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Item type
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Model
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Colour
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Location
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Any other details​
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The technology does not need to match all details to confirm a match; we will send you possible matches that meet at least two of the categories listed.
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Second-Hand Retailers​
We send details of your stolen item to second-hand retail stores matching your item type. For example, we send stolen bike reports to second-hand bike retailers and stolen watch reports to stores that sell second-hand watches.
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How many second-hand retail stores do you alert?
We alert numerous second-hand retail stores relevant to the item type, ensuring maximum exposure and potential recovery.
Service Details
What types of items can you search for?
You can search for any valuables that might be listed for sale, excluding banned and prohibited items or firearms.
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How long will the search take?
The duration of the search depends on the package you choose. We offer different timeframes to suit your needs. The tech search daily and we provide weekly updates of how many items we scraped and possible matches.
Which websites do you search on?
We search in the UK on the following second-hand seller websites: eBay, Preloved, Facebook Marketplace, and Gumtree. We are continually developing and expanding and will launch capabilities to search other platforms soon. We can also search non-UK websites.
How accurate are your searches?
Our technology is accurate and thorough. The accuracy depends on the details you provide and how closely they match the details entered by the thief. We will send you the results if there is a close match.
Pricing and Payment
How much does the service cost?
Our pricing varies based on the duration and extent of the search. Please visit our pricing page for detailed information.
What payment methods do you accept?
We accept all major credit cards.
Privacy and Security
Is my personal information secure?
Yes, we take privacy and security seriously. Your personal information is protected and will not be shared with third parties. We delete your data once the search period has ended.
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Will you share my search information with others?
No, all search queries are confidential and are only used for looking for your stolen item.
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Results and Reporting
How will I receive the search results?
You will receive the search results via email and through your dashboard account accessible on our website.
What if my item is found?
If we find a match, we will provide you with the details which you can forward to your insurer, law enforcement, or Found recovery agents. Proof of ownership is strongly recommended to have the best chance of recovering your item.
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What if my item is not found?
While we strive to find matches, we cannot guarantee results. If your item is not found within the search timeframe, you may choose to extend the search or try again later. We offer a free Found Protect membership to anyone who uses Seeker. Click here to learn about Found Protect.
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Support and Contact
How can I contact customer support?
You can contact our customer support team via email at [support email].
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What are your customer support hours?
Our customer support team is available from 9 am until 5 pm, Monday to Friday. We aim to reply to all enquiries within 48 hours.
Legal and Terms
Are there any terms and conditions I should be aware of?
Yes, please review our Terms and Conditions page for detailed information about using our service.
Do you offer refunds?
We do not offer refunds. Once you have paid for a search, our technology is automatically set into action.
