At Seeker, operated by Seeker Technologies Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

• Name
• Email address
• Payment information (credit card details)

1.2 Non-Personal Information

• Browser type
• Operating system
• IP address
• Device information
• Website usage data (e.g. pages visited, links clicked)

1.3 Stolen Item Information

• Details of stolen items (e.g. item type, model, colour, location)
• Photographs of stolen items
• Date, time, and location of the theft incident

2. How We Use Your Information

2.1 To Provide and Manage Our Services

• Process your registration and manage your account
• Perform searches for stolen items
• Communicate with you regarding your account and the services you have requested
• Provide customer support and respond to your inquiries

2.2 To Improve Our Services

• Analyse usage patterns to enhance the functionality and user experience of our website and services
• Conduct research and analysis to develop new features and services

2.3 To Process Payments

• Process transactions and send you related information, including purchase confirmations and invoices through Stripe

2.4 To Ensure Security and Compliance

• Monitor for fraud and prevent unauthorised transactions
• Comply with legal obligations and protect our legal rights

3. How We Share Your Information

3.1 We only share details of your reported stolen item; we do not share any of your personal details.

3.3 With Second-Hand Retailers: we share details of stolen items with second-hand retailers to facilitate the search and potential recovery of your stolen items.

4. Prohibited Items

4.1 Prohibited Items: our service does not support searches for banned items, firearms, or any other prohibited goods. You are solely responsible for ensuring that the items you report comply with all applicable laws and regulations.

5. Data Security

We implement appropriate technical and organisational GDPR measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Despite these efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the duration of the search service you have selected. After the search period has ended, we will delete your data from our Seeker systems.

7. Your Privacy Rights

7.1 Access and Update: you have the right to access and update your personal information held by us. You can review and update your account information by logging into your account or contacting us directly.

7.2 Data Portability: you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Right to Erasure: you have the right to request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

7.4 Right to Object: you have the right to object to the processing of your personal information under certain conditions.

7.5 Right to Restrict Processing: you have the right to request the restriction of processing of your personal information under certain circumstances.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@searchbyseeker.com.